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Hours and Location

In Case of Emergency

If you are an American citizen with an afterhours emergency, please call 613-238-5335 for assistance.


Physical Address
490 Sussex Drive
Ottawa, Ontario
K1N 1G8

Mailing Address (Canada)
The Embassy of the United States of America
PO Box 866
Station B
Ottawa, Ontario
K1P 5T1

Mailing Address (United States)
Embassy of the United States of America
P.O. Box 5000
Ogdensburg, NY

Courier Address
The Embassy of the United States of America
207 Bank Street, Suite 418
Ottawa, Ontario
K2P 2N2

Telephone (General): 613-688-5335
Telephone (Emergency): 613-238-5335
Telephone (Media): 613-688-5315
Fax: 613-688-3082

E-mail (Consular Section):
E-mail (American Citizen Services):
E-mail (Information Resource Center):
E-mail (Human Resources):
E-mail (Webmaster):

Please note: E-mails regarding visas should be sent to the Non-Immigrant Visa Section, at Questions on passports, American citizen services, notary services, or other consular matters should be sent to the ACS Section at Other sections are unable to respond to queries on consular matters. If you are not living in or visiting Ottawa, your question will be better answered by an officer from one of our other consulates. To find the consular section nearest you, please use our Public Inquiry Form.


The American Citizen Services Section is open weekdays from 8AM to 12PM. This office is closed on Wednesdays and Holidays. Please note that the Embassy is closed for both U.S. and Canadian holidays.

Schedule An Appointment

To schedule a passport appointment, consular report of birth abroad appointment, or a notarial services appointment, please visit the State Department's Appointment System web page. Do not use this link for visa-related appointments.

Visa Services

All appointment services for non-immigrant visas -- tourist, student, work, temporary workers, exchange, etc. -- are provided at no additional charge. Further information regarding fees is available from our Consular Services section for information on fees. To schedule a visa appointment, please visit the U.S. Visa Information Service Web Site. Visa applications are accepted by appointment only.

Security Notice

All visitors must follow certain security procedures when visiting the U.S. Embassy or its Consulates. Any visitor who declines to be screened by U.S. Consulate security personnel will be prohibited from entering the Consulate.

Consular-Related Visitors

The following persons may accompany a visa applicant during Consular-related visits:

  • Interpreter: Applicants may bring one interpreter if they do not speak English well enough to participate in an interview. Note: The working language of the U.S. government is English. The applicant is responsible for providing a translator for any language other than English, even if that language is an official language of Canada, i.e. French.
  • Special Needs Visitors: Applicants may bring one person to help if they are elderly, disabled, or if the applicant is a minor child applying for a visa.
  • Attorney: Attorneys will not be permitted to accompany clients into the waiting room or at their interviews.

Due to waiting room size, the large volume of applicants and the time required to screen consular clients, other accompanying persons cannot be admitted to the waiting room. Drivers, friends, and extra relatives must wait outside or return to meet the applicant after the interview has been completed - with the exception of applicants with children.


Our Consular Section provides American Citizens with a list of Attorneys in the Ottawa Consulate district area (292KB PDF).


Our Consular Section provides American Citizens with a list of Physicians in the Ottawa Consulate district area (167KB PDF).

Annual Disposition of Remains Report

The Embassy offers the following information on the disposition of remains in the Embassy consular district (88KB PDF).

Public Inquiry Form

  • Public Inquiry Form