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Emergency Contact Information

If you are a U.S. citizen with an emergency situation, please call 613-238-5335. A Duty Officer is available 24 hours a day.

Our normal business hours are Monday through Friday from 8:00am to 12:00pm. We are closed on Wednesdays and Canadian and U.S. holidays. Non-emergency services are performed on an appointment basis but a Duty Officer is always available for emergencies at 613-238-5335. This number is for emergencies and should not be used for visa inquiries.

Please review the U.S. Embassy website for additional information on emergency and non-emergency services.

Emergency contact numbers outside of the Ottawa consular region (which includes Eastern Ontario, and those parts of the Québec regions of Outaouais and Abitibi-Témiscamingue near Ottawa) are as follows:

  • Calgary consular region (includes Alberta, Saskatchewan and the Northwest Territories): 403-266-8962, and press "0" for immediate assistance
  • Halifax consular region (includes New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island and the French islands of St. Pierre & Miquelon): 902-429-2480
  • Montreal consular region (includes southern Quebec, encompassing the Laurentides, Lanaudiere, Laval, Montreal, Montregie, Estrie, as well as the southern parts of Centre-du-Quebec, including Drummondville: 514-981-5059
  • Québec City consular region (includes those regions of Québec to the north and east of the Montreal and Ottawa Districts (indicated above), plus the territory of Nunavut): 418-692-2095
  • Toronto consular region (includes Ontario, excluding Eastern Ontario): 416-595-6506
  • Vancouver consular region (includes British Columbia and Yukon Territory): 604-685-4311
  • Winnipeg consular region (includes Manitoba): 403-266-8962

For all non-emergency matters, please consult the relevant sections of this website.